The Good Enough Guide

Individual interviews can be used during assessments or surveys. An individual interview can mean a ten-minute conversation during an informal visit or a longer and more structured discussion, using a series of questions on a particular topic. Whatever the case, focus on essential information and build your interview around current concerns, for example, profiling and needs assessment, tracking changes, or seeking feedback.

Aim to interview people at times that are safe and convenient for both staff and interviewees. The time your interviewee has available should determine how long your interview lasts. Make sure that people understand why you wish to talk to them and what you will do with the information they share. Never use people’s names when using information without their express permission or that of their guardian.

Start with questions that are factual and relatively straightforward to answer. Move on to more sensitive issues, if necessary, only when the person you are interviewing is more at ease.

Make sure people know that you value their time and participation. Don’t end the interview too abruptly. Take responsibility for the effect on your interviewee if sensitive issues are discussed.

Record, store, and use information safely.

From S. Burns and S. Cupitt (2003) ‘Managing outcomes: a guide for homelessness organisations’, Charities Evaluation Services (adapted); R. Schofield, Medair (internal, adapted).

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