- Inside the Guide
- What is...
- Why and how to use The Good Enough Guide
- 1. Involve people at every stage
- 2. Profile the people affected by the emergency
- 3. Identify the changes people want to see
- 4. Track changes and make feedback a two-way process
- 5. Use feedback to improve project impact
- 6. Tools
- Tool 1: How to introduce your agency: a need-to-know checklist
- Tool 2: How accountable are you? Checking public information
- Tool 3: How to involve people throughout the project
- Tool 4: How to profile the affected community and assess initial needs
- Tool 5: How to conduct an individual interview
- Tool 6: How to conduct a focus group
- Tool 7: How to decide whether to do a survey
- Tool 8: How to assess child-protection needs
- Tool 9: How to observe
- Tool 10: How to start using indicators
- Tool 11: How to hold a lessons-learned meeting
- Tool 12: How to set up a complaints and response mechanism
- Tool 13: How to give a verbal report
- Tool 14: How to say goodbye
- 7. Other accountability initiatives
- 8. Sources, further information, and abbreviations
- Thank you
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The Good Enough Guide
Tool 1: How to introduce your agency: a need-to-know checklist
This checklist can be used to help make sure field staff know the answers to questions they are likely to be asked by beneficiaries, government officials, and others.
You can use it at the start of a project or in conjunction with Tool 11 to brief new staff.
Who are we?
1. What is an NGO?
2. What is our mandate?
3. Why is our agency here?
4. Where do we get the money?
5. What can we do for people affected by the emergency in relation to:
a) Water and sanitation
d) Public health promotion
e) Other kinds of project
6. Why do we do this rather than other things?
The project and the community
7. What is our project area?
8. Who decided?
9. Who was involved in deciding project activities?
10. What is the plan for the whole project?
11. How long will it last?
12. Who are the beneficiaries?
13. Why were some people chosen and not others?
14. Who was involved in deciding who the beneficiaries should be?
15. How does the project work? How are beneficiaries involved?
16. What will beneficiaries contribute?
17. What will we contribute?
18. What do the materials cost us?
19. What is the progress this month? What is the plan for next month?
20. What are the main challenges for technical staff this month?
21. What are technical staff doing to address these challenges?
22. What exactly will beneficiaries receive?
23. When will they receive it?
Dealing with problems or complaints (see also Tool 13)
24. If something goes wrong with the project what can people do?
25. If there is a problem with a community leader or community member working with us, what can people do?
26. If there is a problem with one of our staff (corruption, fraud, bad behaviour), what can people do?
Other organisations and the government
27. Which other NGOs are working in the project location?
28. What do they do?
29. What government assistance is available?
How do people access it?
30. What other problems are people having? (For example, being displaced, no access to land, not being able to meet government officials to resolve problems.)
From T. Gorgonio and A. Miller (2005) ‘Need To Know List’, Oxfam GB (internal, adapted).