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Building Trust in Diverse Teams:
Concise version
PDF available in these languages:
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View the concise version online in French and Spanish:
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Handout 5a:
Working together - cultural values checklist
Available in these languages:
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Tool 5: Aligning working practices
Learning objectives
This tool helps team members recognize the values and preconceptions they have about working in a team
It helps illustrate the different values, assumptions and experience that people from different backgrounds will bring to the team
It helps establish the way team members will work together, and build commitment for this common approach
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Overall time required |
1.5 hours (NB Add 15 minutes if using a warm-up exercise as well) |
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Group size |
6–8 people who work closely together or whose roles make them inter-dependent |
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Relevant Trust Criteria |
Competence, Compatibility, Predictability |
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Resources required |
Copies of Handout 5a: Working Together: Cultural Values Checklist Multiple flip-charts (ten if possible) with questions and scales from the Cultural Values Checklist (Handout 5b) written on them (see point 2 in ‘How it works’) Different colour pens (one for each nationality) |
Facilitation tips
To save time you could send the questionnaire (handout 5a) in advance to the participants to fill in and ask them to bring it to the session.
How it works
1. This tool helps team leaders work with their team to agree on the ground rules for how they will work together. Extensive interviews with staff from different agencies have shown that an approach based on participation by all members is much more effective than one where rules are imposed.
3. Introduce the objectives of the session. If they haven’t completed it before coming to the session, Distribute Handout 5a and ask everyone to complete the Cultural Values Checklist.
4. Stick pre-written pieces of flip-chart paper for each question and scales from the Cultural Values Checklist on the wall.
5. Then ask everyone to mark their scores on each flip-chart. Each person scores twice: once on each scale. One score (an ‘X’) is for what they would like the situation to be this is marked above the line. The second (a small circle) is what they believe the situation actually to be this mark goes below the line.
6. Once everyone has marked their responses on the flip-chart, ask them to walk around the room and look at the other results. Now ask the group to discuss the differences they see and why they have put their crosses and circles where they have.
7. Encourage them to tell stories from their own experience about things that have worked well and things that have not worked well.
8. Now help the group discuss and agree ways of working together. Ask the group to discuss in turn each of the following questions (or any other relevant questions about team working practices), remember how the questionnaire illustrated different approaches:
- How will we design and conduct our meetings?
- How will we make decisions together?
- How will we give feedback to each other?
- How will we evaluate our performance together?
- How will conflicts be resolved?
9. For each chosen area ask them to negotiate an agreement about how they will work together in the future.
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