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  • Building Trust in Diverse Teams
    • View Concise Facilitation Handbook
      • Summary
      • Introduction
      • How to build trust in teams
      • The ten criteria for trust
      • Tool 1: Appreciative inquiry
      • Tool 2: Trust cards
      • Tool 3: Trust walk
      • Tool 4: Communication charter
      • Tool 5: Aligning working practices
      • Tool 6: Email activity
      • Tool 7: Treasure hunting
      • Tool 8: Time lines
      • Appendix A
    • Download Toolkit for Emergency Response
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Download Handbook

Building Trust in Diverse Teams:

Concise version

PDF available in these languages:

  • English
  • Français
  • Español

View the concise version online in French and Spanish:

  • Bâtir la confiance au sein d’équipes diverses
  • Construyendo confianza en equipos diversos

Get the Guide

Full Version

Building Trust in Diverse Teams

160 pages
 

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Download Resources

Handouts 2a:
Trust Cards

Available in these languages:

  • English

Handouts 2b:
Blank Cards

Available in these languages:

  • English

Tool 2: Trust cards

Learning objectives

This tool helps you identify characteristics, values and attitudes you can use to build trust amongst the team and to learn why trust matters to the team members

Session plan

Overall time required

1 hour

Group size

10–25

Relevant  Trust Criteria

The trust behaviours chosen by the team will be aligned with the trust criteria

Resources  required

Copies of the ten criteria for trust for facilitator reference

A set of 50 trust cards (Handout 2a)

A set of blank trust cards (Handout 2b)

Flip-chart paper, coloured marker pens, pens and pencils, old

Newspapers and magazines (to create a visual image and written trust statement)

Facilitation tips

The important aspects of trust chosen by the team will correspond to the ten criteria for trust.

When using this tool remember the following:

  • Prepare the cards in advance.
  • If the group is small you can reduce the number of cards that you mix up to ensure that each of the ten criteria for trust are reasonably represented in the cards distributed. The number in brackets after each characteristic of trust on each card represents the criteria to which it relates (numbers 1–10)
  • It is best to have people working in pairs to start with; depending on the number of participants, groups of three may be more convenient.
  • For the selection of the final 5 items, allow the team to work out their own process to arrive at this conclusion, if possible.
  • Suggest that there must be a consensus and that the voices of the quieter members of the group need to be taken into account on an equal basis with those of the more outspoken members.
  • If they find this difficult suggest a process to help. (eg. list the items on a flip-chart and allow each person five votes which they can use to indicate the items they support).
  • When everyone has voted, the items with the least number of votes are eliminated, and the process repeated until there are only five items left.
  • Don’t worry too much about the result. The process of thinking and discussing is more important than the particular five items chosen.

How it works

1. Introduce the activity and the learning objectives: get the team to commit to adopting five high-priority characteristics of trust when working in the team.

2. Give one blank trust card to each participant and ask them to write down: ‘one thing that is essential for me personally to trust other people in this team’.

3. Ask team members not to talk among themselves at this stage.

4. Collect all of the cards, place them face down on the floor or table and invite each person to take one. It does not matter if someone selects their own card.

5. Mix the trust cards and give two to each person, so that everyone has three cards in total.

6. Form the group into pairs. Ask each member to rank the three cards they hold in order of their importance to that person.

7. Each member then discusses their ranking of the trust cards with their partner.

Together they must reduce their six trust cards to just the two which reflect what is most important for both of them.

8. Put pairs together so they form a new team of four people.

9. Get these new groups to reduce their four cards to two. If it is a particularly large group then three pairs can come together and reduce their six cards to two.

10. Now bring the whole group back together and ask them to negotiate together to reduce the final number of cards on which they can all agree to five in total.

11. When the list of five items has been agreed, split the group into two.

12. Ask one group to draw a picture for each of the five cards which visualises how the items relate to each other and relevant to the work of the team.

13. Invite the other group to prepare a short written statement of what behaviour and values the team expects from every member in order for there to be a very high level of trust.

14. Ask each group to present the results of their work to the other, and ask each group explains how the five factors will look in practice within the context of their team.

15. Ask everyone to work on their own for five minutes to identify two or three things they will change about their own behaviour so that they meet the requirements of these five factors.

16. Ask  each  person  in  turn  to  explain  and  commit  to  making  some  personal changes.

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