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Four Ways of Collectively Improving Emergency Response

 

The ECB project is comprised of the following initiatives:

 

Staff Capacity.

The IWG agencies have recognized that their most valuable resources in responding to and preparing for emergencies are their local and international staff. Through the ECB Staff Capacity Initiative, they are working to improve the speed and quality of emergency response through better trained and more rapidly deployed staff. A Metrics Study has identified key indicators to measure performance in emergency staffing. By using online tools to collect data and display it in a ‘Staff Capacity Dashboard’, agencies will be able to track their performance and make comparisons with sector benchmarks. Field- and headquarter-level exchange visits with human resources and program staff at the seven agencies yielded a study of promising practices and common challenges, as well as valuable networking relationships. Studies have been published into key staffing issues such as staff satisfaction and retention, and the causes and consequences of high levels of staff turnover. Pilot Projects exploring Professional Development and Accreditation, Building Trust in Diverse Teams and the use of Simulations are underway.

Accountability and Impact Measurement

Many standards for humanitarian accountability and tools for measuring impact now exist, and through the ECB Accountability and Impact Measurement Initiative, the IWG agencies are working to ensure that their commitments in this area translate into changed practice in the field. Informed by a field reference group and in close collaboration with ALNAP, HAP and Sphere, this focus is inspired by the “good enough” approach: doing what is safe, essential, quick and simple in complex emergency situations, to ensure that even in these challenging contexts staff take some initial, practical steps towards ensuring accountability to disaster-affected people and measuring the impact of their work. These practices will be published in a Guide for practitioners in early 2007. A standing team has been deployed to promote and strengthen good practice in accountability and impact measurement within the IWG agencies, and joint evaluations of emergency responses by these agencies have been supported, including two in the tsunami-affected countries, one in Niger following the 2005 food crisis and one in Guatemala to assess the response to tropical storm Stan. Findings concerning the process of and benefits from multi-agency evaluations will be published.

Risk Reduction

Recognizing that risk reduction activities have a more profound effect than short-term relief efforts, the ECB Risk Reduction Initiative is supporting the exploration of risk reduction models in three pilot countries - Ethiopia, Guatemala, and Indonesia - with the objective of helping communities reduce their vulnerability to disasters. The Initiative is also supporting inter- and intra-agency cohesion and collaboration on risk reduction, and building links beyond the IWG agencies, such as with the new Global NGO Platform under development by the UNISDR. The Initiative also works to build the collective body of knowledge on risk reduction, and will soon publish the results of a major survey of the sector.

Information and Technology Requirements

Good decisions in emergency situations require the right information, which in turn requires appropriate technology to gather, analyze and disseminate information. The Information and Technology Requirements Initiative began with a major Assessment of how information is managed in emergency response and what tools and resources are available for these activities. Based on this assessment, and in partnership with Nethope, several initiatives are in development, including an online ICT Resource Center for ICT decision-makers and practitioners in the field, and an innovative framework for ICT skills training based on partnership with private sector providers. This initiative is also supporting other ECB initiatives in seeking technological solutions to shared problems.

     

      

 
©2005 CARE/Sarah Bones
 

"As the enormous tsunami relief and rehabilitation effort in Asia demonstrates, the world depends on private humanitarian organizations to play a major role in caring for those devastated by disaster. We believe that the Emergency Capacity-Building Initiative will help ensure that future disasters are responded to even more rapidly and effectively.”

Suzanne Cluett, the Gates Foundation’s associate director for Global Health Strategies