Building Trust in Diverse Teams:

Contents

Summary

• What is this handbook, when and how to use it

Introduction

• Trust: its importance and context in team building

How to build trust in teams

• What makes trust?

The ten criteria for trust

• How to recognize and measure trust, the trust-building tools and how to use them

Tool 1: Appreciative inquiry

• Using real life examples of trust to show its importance – duration 40 minutes

Tool 2: Trust cards

• How to start building trust – duration 1 hour

Tool 3: Trust walk

• An entertaining way to get a team to rely on each other – duration 1 hour

Tool 4: Communication charter

• Agreeing the best ways to communicate with each other – duration 1.5 hours

Tool 5: Aligning working practices

• Making people confront their assumptions and find ways to work well together – duration 1.5 hours

Tool 6: Email activity

• Becoming aware of differences in individual written communication styles – duration 1 hour

Tool 7: Treasure hunting

• Helping a team to get to know each other and appreciate their differences – duration 30 minutes

Tool 8: Time lines

• Helping a team to understand what matters to each other – duration 40 minutes

Appendix A

• Practical and managerial measures crucial to the effective establishment of a team