• View Concise Facilitation Handbook
• Download Toolkit for Emergency Response

Share and Bookmark

E-mail page Add to favourites

When members of a team trust each other they work well together. Humanitarian staff tell the ECB Project that trust within teams is one of the most important factors in ensuring that emergency response programs are both timely and effective.

The ECB Project agencies have therefore developed a practical toolkit and set of approaches designed to both measure and improve levels of trust in emergency teams. This is also available in a concise version.

Trust is key amongst teams working in emergencies, as here in a distribution in Pakistan 

Photo: © REUTERS / Faisal Mahmood

Building Trust in Diverse Teams: The Toolkit for Emergency Response

This toolkit is designed to be used throughout an emergency response. It contains:

• A series of exercises designed to increas trust levels within teams.
• A Trust Index to help assess and measure trust.
• Ideas on how to build trust in practice.
• Ten trust building tools, which can be selected based on a particular team’s needs.
• Informal activities.
• Clear instructions and handouts.

The Scoping Study

The ECB Project’s Trust Team carried out a Scoping Study. This summarizes what is presently known about the 'culture' of trust, identifies factors that can influence levels of trust and develops methods of measuring trust.

The toolkit is now available as:


• A concise version (pdf) in English, French and Spanish.
• A concise version online tool in English, French and Spanish.
• A full length version (pdf) in English.